Try restarting your app and/or iPad/computer. If that doesn't work, then feel free to contact our support staff by tapping "support" from the left menu or by calling 855.483.7862 ext. 2 Monday through Friday from 9 a.m. to 6 p.m. PT. The tech team should be able to help you resolve the issue.
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Timothy-Catoon October 31, 2019
The game setup video is not showing up for me either.