Thank you for bringing this to our attention. We are sorry to hear that a technical issue has impacted your LSAT prep experience.
Please direct any support-related issues to our support staff by tapping "support" from the left menu or by calling 855.483.7862 ext. 2 Monday to Friday from 9:00 am to 6:00 pm PT.
Our support channels are a much faster way to resolve these types of issues. The instructors monitor the message boards and specialize in helping with specific LSAT questions and private tutoring, so contacting our support team regarding technical issues is best.
Thanks, and let us know if you have any content related questions!